All orders are processed on Mon – Fri after the charge has cleared. They are then filled and Tuesday – Thursday and shipped Mon - Thursday, in some cases we will ship on Friday but do not like doing this. Any order requiring faster service or expediting of filling is subject to additional charges. For rush orders, please call our office Mon-Fri between 0830 and 1630 (8:30 AM and 4:30 PM) AZ Time.
We no longer offer free shipping. We do ship primarily via FedEx Ground, but some shipments may be shipped via UPS Ground or United States Postal Service for all orders to the continental US, including most APO and FPO military addresses. Regular Ground rates will apply for shipments to Alaska, Hawaii and International Orders and additional charges may be accrued due to these specialized locations. All duties and broker fees is the responsibility of the customer.
Some products will be shipped via USPS to save our comers money. If you do not get a tracking number form us within 7 business day, please contact our office to find out the status of the order.
All orders should be opened and inspected upon receipt and before signing for the product. Signing for shipped goods releases GGWP (Go Green World Products) from responsibility and confirms that the product was received in good condition. If damage is found after signing for the package/s, as it is laid out by the shipping agents, it will be the customer’s responsibility to file said claim/s with the shipping agent. If replacement product is requested immediately for an outstanding claim, GGWP will replace the alleged damage product at cost and will reimburse the customer upon settlement with the shipping agent.
If a package arrives damaged, note the damage and call us immediately. If the driver is still present, ask that the damage be noted. This will expedite shipping claims. Do not discard product or packaging. The carrier may wish to inspect the package before paying a claim.
Regular delivery hours are Monday through Friday. We do not guarantee the arrival times of packages being delivered to residential addresses.
Please inspect your shipment carefully upon arrival. Customers have 5 days from delivery to report any discrepancy between what was ordered and what was actually shipped.