Text will be sent to your number on fileShipping Guidelines
All orders are processed on Mon – Fri after the charge has cleared. They are then filled and Tuesday – Thursday and shipped Mon - Thursday, in some cases we will ship on Friday but do not like doing this. Any order requiring faster service or expediting of filling is subject to additional charges. For rush orders, please call our office Mon-Fri between 0830 and 1630 (8:30 AM and 4:30 PM) AZ Time.
We no longer offer free shipping due to raising shipping costs but we do ship via UPS Ground, FedEx or United States Postal Service for all orders to the continental US. Regular UPS / FedEx rates apply for shipments to Alaska, Hawaii and International Orders. We do not over charge for the shipping and handling, it is at cost. Canadian and international Customers, Please contact us for best shipping rates and costs, as there are customs fees, taxes, broker fees and other associated fees for these orders.
Carriers
We ship primarily via FedEx and UPS Ground, but some shipments may be shipped United States Postal Service for all orders within the continental US, this includes most APO and FPO military addresses. Regular Ground rates will apply for shipments to Alaska and Hawaii. We do not over charge for the shipping and handling, it is at cost. Canadian and international orders must contact us for best possible shipping rates and costs, as there are customs fees, taxes, broker fees and other associated fees for these orders.
If you do not get a tracking number form us within 7 business day, please contact our office to find out the status of the order. We are doing everything possible to keep our cost down so we can pass that on to you.
Damage Claims
All orders should be opened and inspected upon receipt and before signing for the product. Signing for shipped goods releases GGWP (Go Green World Products) from responsibility and confirms that the product was received in good condition. If damage is found after signing for the package/s, as it is laid out by the shipping agents, it will be the customer’s responsibility to file said claim/s with the shipping agent. If replacement product is requested immediately for an outstanding claim, GGWP will replace the alleged damage product at cost and will reimburse the customer upon settlement with the shipping agent.
If a package arrives damaged, note the damage and call us immediately. If the driver is still present, ask that the damage be noted. This will expedite shipping claims. Do not discard product or packaging. The carrier may wish to inspect the package before paying a claim.
Regular delivery hours are Monday through Friday. We do not guarantee the arrival times of packages being delivered to residential addresses.
Discrepancies
Please inspect your shipment carefully upon arrival. Customers have 5 days from delivery to report any discrepancy between what was ordered and what was actually shipped.