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Warranty

Product Warranty

 

Effective January 01, 2017

Go Green World Products, LLC, the owner and manufacture of Green Planet Paints® has a limited 90 days Money-Back Guarantee.  If within 90 days from the date your purchase is shipped, this product fails as defined by the paint industry standard; the product failure warranty will take effect.  Within 30 days from the date the product was shipped, the customer decides for any reason that they are not satisfied with the product prior to application due to any issue or at the customers decision, the product may be returned for refund under the following conditions:  We agree to refund the purchase price of the paint only, and will remit payment within 30 days after receiving all materials in good condition or remaining materials under special circumstances, excluding any shipping or shipping related charges and a 30% restocking fee for the base paints/primers only; this means that no tint has been added to the product yet.  There will be no return of or refund for any tinted paints or primers or for cancelation of order once the product has been tinted with the exception of shipping if it had not been shipped prior to notice as per refund policy.  If a return is authorized in some cases, we may help arrange for the product return but the restocking fee will not be waved and the shipping expenses will also be deducted from the refund.  All notices must be in writing and are not valid until the customer has received return instructions from the home office.  All products must be returned within 30 days from the date of return notice to the home office or the return will be null-in-void and any possible return payment denied.  If replacement product is provided prior to a return of said defective product, the return is still required to be received by the home office within 30 days of the provided notice.  A failure to return said product within allotted time constitutes a denial of return, denial of any reimbursements and payment of all product, and payment owed to Go Green World Products, LLC immediately for the new product and shipping expenses.

Note: our paints and coating products have specific warranties and are limited only to the product performance/failure and excludes all application of the product issues or costs associated with the application, and applies to the product only as long as there is nothing wrong with the substrate or textures on the substrate, and only if the surface was prepared correctly and the product/s was both prepared and applied correctly as recommended by GGWP LLC and consistently within specifications outlined in the tech sheet and application notes.

 Product failure: In the event of a product failure or suspected failure of the coating products, excluding product freezing in transit or on site due to non-protection, the product warranty is limited to the “Green Planet Paints®” coating/s only. These coatings are guaranteed to provide satisfactory performance as outlined in the MPI paint industry standards and only when correctly applied as recommended. If this product is found to be defective upon inspection by its representative, and both a paint and sub-straight surface sample have been provided for testing at its facility, and no preparation, application or sub straight issues have been noted; GGWP LLC will, at its option, either furnish an equivalent amount of new product or refund the purchase price to the original consumer / purchaser of the product upon proof of purchase. GGWP LLC will not be held liable for any representations or warranties made by any retail, seller, consultant, designer, contractor or applicator of this product. GGWP LLC may at its option but is not bound nor required to offer a reapplication of new product by one of its trained and certified paint contractors, if accepted by the originating customer, GGWP LLC will arrange for said re-application; if no issues arise during or after the new application and product is performing as designed, said customer will be liable for all expenses including but not limited to labor, new product and any incidentals encountered for said re-application. GGWP LLC will not be held liable for any encountered expenses by the customer including but not limited to the removal of product, or product sample/s, substrate sample/s, or any other repairs encountered by the customer while attempting to show product failure. This warranty as it applies to GGWP LLC excludes (1) all labor or cost of labor for the removal of product or any other product, any repair or replacement of substrates to which the product is / was applied to or the application of or replacement of product or any other product/s and (2) any incidental or consequential damages which may have occurred as a result of or related to said defective product, regardless of the testing outcome, including but not limited to the provision for providing of sub straight material for application and sub straight testing. This warranty is void if the product was allowed to freeze and the customer or its agent applied the product regardless of possible issues or knowledge or lack of knowledge in defective product type.

Some states may not allow the exclusion of incidental or consequential damages, so the above limitation or exclusion may not apply to you directly. This warranty gives you specific rights and you may also have other rights which vary from state to state.

 Product Claims:  All claims must be made in writing and by the purchasing customer only; all others are considered invalid and GGWP LLC may not be responded to.  To make a warranty claim or inquiry about a possible issue, write to customer support, Go Green World Products, LLC, 11460 N. Cave Creek Road, Suite 7. Phoenix, AZ. 85020, or email us at:

[email protected], or Fax to 602-944-4956

For questions or concerns, call 602-944-4442

In the event of a failure or suspected failure of the product it is the responsibility of the customer to notify GGWP LLC immediately before continuing any additional application of said product.  In the event the paint fails to perform as a result of the contractor/applicator’s, improper application of product, improper storage of product, improper handling of product, improper preparation of product or any others as applicable to the above mentioned, the product warranty may be null-in-void.  If the product is not found to be defective upon inspection by its representative or through GGWP LLC testing, GGWP LLC will, at its option, either furnish an equivalent amount of new product or refund the purchase price to the original consumer / purchaser of this product upon proof of purchase; excluding any shipping, shipping preparations or restocking fees and product used.  Labor of any type is not covered by the warranty as GGWP LLC has no control or agreement with said contractor/s.  In this case, the customer must pursue the contracting agent.  If the customer fails to file a product failure complaint or uses all materials, if the product is not found to have failed, GGWP LLC will not be responsible for reimbursement of product or purchase price.

In the event the surface was improperly prepared and/or the product was improperly prepared or applied incorrectly by one of our trained and certified referral contractors, we will warrant both the product and will work with you, the original purchasing customer to address the labor as it applies to any removing and/or re-preparation / application of the product.  All our referral contractors are required to be licensed and must maintain liability insurance for such an issue and are bonded to protect you.

 Non Warranty: This warranty is not extended to improper application, unprotected product, improper inspection of product upon receipt, unsatisfactory color, personal sensitivities that one may have or encounter during or after application, reactions to underlying product/s causing an issue with our product/s or the product did not perform to the customer’s expectation due to an underlying issue or cause or our primer was not applied prior to application of topcoats as outlined by GGWP LLC for proper application. All coatings as it applies to our Natural line and/or Bio-Acrylic line are completely natural and/or earth friendly and contain the highest quantities of natural and/or sustainable materials.

For additional information, questions or for return or replacement instructions, please contact customer support at:

[email protected] or phone 1-602-944-4442.

Our office is manned between the hours of 8:00 AM and 5:00 PM, Arizona time, Monday through Friday.  When calling after these hours, please leave a message with your Name, Phone number and a brief explanation and one of our staff will contact you as soon as possible.  Our normal business hours are Monday through Friday 8:00 AM and 5:00 PM Arizona time, excluding holidays or special shutdown days.

Disclaimer: As part of the conditions for any sale and/or purchase which may take place between Go Green World Products, LLC and you the customer, all product, orders, payments, warranties and shipments shall be subject to the following terms and conditions: The laws and decisions of the state of Arizona shall govern all transactions taking place between the parties with venue and jurisdiction in Maricopa County Arizona shall govern all transactions taking place between the parties. Any past due invoices shall bear charges at the rate of twenty-three (23%) per annum and a $39.00 account processing fee, except in no event shall the amount of charges exceed the highest amount permitted by law. Should it be necessary for us to retain a collection firm or attorney to enforce any payment transactions which may arise between the parties pursuant hereto, you the customer shall pay all collection expenses and/or our attorney fees and legal costs if we are determined the prevailing party during any dispute that arises. Note that the product warranty only applies to the United States of America, Canada warranty claims and issues must be addressed to SIP Distribution. SIP Distribution is the sole supplier and distributor for all of Canada and is responsible to Canada clients, Go Green World Products, LLC has agreed to not interfere with the Canadian market or sell to those in Canada, but only to SIP Distribution until the agreement is mutually abolished or negated by SIP.